Technology Support

The Office of Information Technology provides support and services for students, faculty, staff and guests.

Access the online student support knowledge base 24/7 and submit your technology-related questions for additional help.

Student Help Center

Technology Resources

Each Minnesota West campus provides computer access to students. Access includes wireless internet connections and email accounts. Computers for student use are located in Library Academic Resource Centers (LARCs) and various additional campus locations.

Student Laptop Checkout
You can request to borrow a laptop for the semester.

Eduroam is a secure global wireless access service for the educational and research community that is offered across Minnesota State colleges and universities.

Minnesota West students and employees may use their Minnesota West Star ID credentials to access the Eduroam Wi-Fi.

Connecting to Eduroam

  1. On your device, select eduroam from the list of available Wi-Fi networks.
  2. You will be prompted to sign onto the network. Enter the following for credentials. StarID credentials: StarID@minnstate.edu for employees  StarID@go.minnstate.edu for students Password: your StarID password
  3. You may be prompted to accept a security certificate. If this happens, verify the certificate is from radius.mnstate.us. If so, choose OK to accept. If your device asks for more information, use the following settings:
  • Security: 802.1x EAP
  • EAP Method: TTLS
  • Phase-2 Authentication: PAP or GTC
  • Proxy Settings: none
  • IP Settings: DHCPV
  • CA Certificate: Use system certificates
  • Domain: minnstate.edu
  • Anonymous Identity: not needed, leave blank

Student printing and copying is available free of charge for all current students with an active StarID. You can access printing in the Library (LARC) at our campuses.

View our Student Support Knowledge Base
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Call us toll free at 1-800-658-2330 for help with the following:

  • StarID
  • D2L Brightspace
  • eServices
  • Zoom

Students will receive assistance or be guided through the process to submit a ticket for more complex issues.

Minnesota West provides an email account to all students. Login to student email.

Student email credentials: StarID@go.minnstate.edu and your StarID password

Note: Students using Chromebooks will not be able to download the software, as Chromebooks do not have hard drive storage.

Install Microsoft 365 apps directly from within your student email account, there are no product keys.

Information Technology Policies